Granted access user can not see some devices listed

[Waldo63]

Hi I've set up my new arlo base station and have granted the access to my wife. However when she logs into her account it's like setting up for a new account in general. It doesnt show our cameras at all on her device, gives her the search new device option.

[jguerdat]

Have you selected the cameras when you granted access to her?

[Waldo63]

Yes, we have 5 cameras and I select all five.

[jguerdat]

You guys followed the directions carefully, right? If so, contacting support might be your fastest shot:

https://www.arlo.com/en-us/support/contact.aspx