Grant Access Grayed Out

[Me234]

Just set up my system with basic service plan. I click on grant access in the app and everything on right side is grayed out. Not sure how to get this operative.

Please ignore, figured it out 😕

[JamesC · Accepted solution]

Me234,

Glad to hear you were able to resolve the issue. Please let us know if you need any further assistance.

JamesC

[Graemeo]

Same problem. What is the solution. Ticked all boxes. Email adress enter in red font and dialogue box does not respond

[jguerdat]

Red font for the email address indicates an issue with that address (a space?).  Correct the address and try again.  It has to turn black to be accepted.