Arlo|Smart Home Security|Wireless HD Security Cameras

Getting "no internet connection"/"Not available at this time". Camera works next to Base.

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firstjodi Follower

I am now into hour 6.5 trying to get this thing installed- 2.5 of that with tech support.  Now trying with phone and nothing.  I get two messages- either no internet connection or Arlo is not available at this time.

It only works if I am sitting with the camera next to the base station.  Duh- hardly what I wanted.  I wanted them outside.  It says outside on the box, but cannot go outside with the camera- it shuts off.  What???

Model: VMC3030 | Arlo Wire-Free Camera
JessicaP Arlo Moderator
Arlo Moderator

Hey firstjodi,


You mentioned you contacted the support team regarding your Arlo camera not working properly. Let me reach out to you via private message to gather more information from you.

Fat_Avocado Aspirant



Same. I went on holiday for 2 weeks and my cameras went off, while no issue with base station or internet. Arlo doesn't do the key thing they supposed to - record video, when I'm away

JessicaP Arlo Moderator
Arlo Moderator

Hi Fat_Avocado,


Have you tried rebooting your Base Station to see if that helps? You can also refer to this article to learn how to troubleshoot when your Arlo camera goes offline: My Arlo wire-free camera is offline; how can I troubleshoot it?