Getting notifications but recordings are missing on Arlo.com

[claus_hansen_dk]

I experience sometimes (always EU nights) that there is motion (eg. I arrive home), the app is giving notifications on iPhone, but the recording is nowhere to find in the app.

Typically the camera goes offline for a while and come back online a bit later, but still no recordings available.

[StephenB]

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@claus_hansen_dk wrote:

I experience sometimes (always EU nights) that there is motion (eg. I arrive home), the app is giving notifications on iPhone, but the recording is nowhere to find in the app.

Typically the camera goes offline for a while and come back online a bit later, but still no recordings available.

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Are you using activity zones?

If your base station supports local storage (USB or microSD), then I suggest connecting some storage, and seeing if the missing recordings are stored locally.