Getting message to activate subscription? Should be grandfathered in for camera to operate?

[Prestontrout]

I had to reset the base station and the Arlo cameras which are the original wireless ones. Now I get a message that says I must activate a subscription to be able to get the cameras to operate. I should be grandfathered in for being able to have the camera operate and save small video snippets to the cloud

[jguerdat]

The free 7 day plan is still in effect for cameras older than the Ultras. What is the exact message you get? A screenshot would be useful. Have you checked Settings, Subscription to see what is shown there?

[Prestontrout]

The  message is

Spoiler

The device is inactive 

A paid subscription is required to activate the device

[StephenB]

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@Prestontrout wrote:

The  message is

Spoiler

The device is inactive 

A paid subscription is required to activate the device

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Do you have more than 5 cameras that aren't in a subscription?

[Prestontrout]

I have two systems under separate accounts( ie unique emails,…) and different geographic locations. The system that’s not working was factory reset and base station  ‘show up’ but the 3 device get the aforementioned message

[jguerdat]

During the reset and setup process, did you happen to select a Smart or Arlo Secure offering? It may be worth resetting and start fresh again, making sure no options are selected.