Arlo|Smart Home Security|Wireless HD Security Cameras

Getting Past Secure Your Account in Arlo App

Reply
Discussion stats
  • 1 Reply
  • 1104 Views
  • 0 Likes
  • 1 In Conversation
nkm
Aspirant
Aspirant

I am trying to set up my Arlo Essential Video Doorbell Wire-free and my Arlo Essential XL Wire-free Spotlight Security Camera.  The directions say to follow the directions in the Arlo App. BUT the app won't let me get past the Secure your Arlo account page. When I type in my mobile numbe to receive an SMS Text Message, the app says method already exists. When I hit continue, I get the "method already exists"message. When I hit the back arrow, the app logs me out. I tried adding my phone as a trusted device for push notifications, but app says there's a problem with adding my phone (of 5 years) as a trusted device. HOW DO I GET PAST THE SECURE YOUR ARLO ACCOUNT PAGE TO THE INSTRUCTIONS FOR SETTING UP THE DOORBELL? The chat bot is no help because the problem is not in its list.

1 ACCEPTED SOLUTION

Accepted Solutions
nkm
Aspirant
Aspirant

Never mind.  I completely deleted the app and started over.  It now trusts my phone.

 

View solution in original post

1 REPLY 1
nkm
Aspirant
Aspirant

Never mind.  I completely deleted the app and started over.  It now trusts my phone.