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I have a new roommate who has the newest ios app, and I have enabled access rights for him, he has turned on locations services (at all times), and we have double checked every setting possible yet geofencing still doesn't switch to "home mode" when he comes home (if I'm not there - my phone works fine). His phones name is "Scotty's phone" and I read somewhere geofencing doesn't like phone names with an apostrophe in it. Is that true? I tried chatting this morning but the agent "Chat ended by agent" (so that was worthless) so I guess Arlo isn't interested in helping. Can anyone else in the community help with my geofencing issue? Thanks!
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Hey steve_conn,
If you're having problems with your Geofencing not working properly, try looking at this article for troubleshooting steps you can take to improve performance for Geofencing: Why isn't the Geofencing mode working?
If you're still experiencing problems, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
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Has he tried changing the phone name to remove the apostrophe? Seems like the easiest way to find out.
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