Arlo|Smart Home Security|Wireless HD Security Cameras

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MKP
Follower
Follower

Moved front Door Cam to new position. Trying to set new activity zone but old image keeps coming up. Please help.

5 REPLIES 5
TomMac
Guru Guru
Guru

go to settings/video settings and take a new snapshot for new zones

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Gerace
Aspirant
Aspirant
This didn’t work for me. I tried unpairing, removing the batteries etc but that hasn’t worked either
jguerdat
Guru Guru
Guru

A guaranteed method is to use a browser instead since it still has the refresh button.

noscamiam
Star
Star

I had the same issue and was driving me nuts trying to figure out how to update the snapshot from my Arlo Android app.  As suggested, using your web browser will result in the snapshot being updated.  Arlo really needs to get this fixed in their app.  It would save some user frustration.  Now I can promptly forget how I did this and in a few months go searching again on how to update the snapshot:)

JessicaP
Arlo Employee Retired

Make sure you have the latest Arlo app and see if the activity zone image refreshes.