Fraud Charges On My Bank Account

[skittle2]

Hi,

I have never bought any Arlo products before.  I can't find any contact information for someone to speak to. There is a $43.19 charge on my account from 'ARLO TECHNOLOGIES INC 408-638' that I did not make.

Any help would be appreciated!

[BrookeN]

I have reached out to support regarding the charges you had received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution. 

[Denise1294]

• The same thing happened to me but I don’t have a number for Arlo Support. The charge is $42.79. My bank told me to reach out to Arlo but I can’t get a hold of anyone. 

[BrookeN]

I have reached out to support regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card.

[hellodi23]

Arlo did the same thing to me, so I set up an account to try to contact you.  Phone number is "outgoing only" and chat is mysteriously not available.  I can't even initiate a message on the message board, but can reply to one.  I was charged $26.74 and it was debited directly out of my account.  The bank will not help because it has been sitting as pending for 3 days.  Arlo needs to directly remove this fraud charge .  This seems to be a running issue with Arlo and the amounts don't even match for customers.  

[hellodi23]

They seem to mysteriously have no phone number.  I can't even post a message, only reply to one.  Chat is "not available" .  They are playing with out accounts hoping no one will notice the charges.

[BrookeN]

@hellodi23  I can create a ticket for support to reach out to you. Can you first provide me a good call back number as well as a good time to call. You can do this by sending me a dm. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

Thank you for providing that information. I have reached out to support with that information, support will be reaching out to you as soon as possible. 

[RayBenn]

I have the same issue and would like to dispute it. How do I do that?

[JamesC · Accepted solution]

RayBenn,

With any charges that you do not recognize or believe are legitimate, you will need to reach out to your bank and dispute the charges as fraud.

JamesC