First generation Arlo Camera and central unit

[Petersweden_10]

we have had arlo for many years and never had a problem. now we have peoblem, my wife can't start the monitoring as the central unit is offline. I myself have no problems. we have the same ver. on both app and operating system

[StephenB]

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@Petersweden_10 wrote:

we have had arlo for many years and never had a problem. now we have peoblem, my wife can't start the monitoring as the central unit is offline. I myself have no problems. we have the same ver. on both app and operating system

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Is your wife using a shared account?

If is, that is a bug Arlo is investigating.  The workaround is to have your wife use your account credentials.  Arlo used to limit you to one login at a time, but they changed that some months ago.

BTW, the "central unit" is callled a "base" (or a "hub") here.