Arlo|Smart Home Security|Wireless HD Security Cameras
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First generation Arlo Camera and central unit

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  • ‎2024-10-15 08:04 AM
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Petersweden_10
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‎2024-10-15 08:04 AM

we have had arlo for many years and never had a problem. now we have peoblem, my wife can't start the monitoring as the central unit is offline. I myself have no problems. we have the same ver. on both app and operating system

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StephenB
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‎2024-10-15 12:36 PM
@Petersweden_10 wrote:

we have had arlo for many years and never had a problem. now we have peoblem, my wife can't start the monitoring as the central unit is offline. I myself have no problems. we have the same ver. on both app and operating system

Is your wife using a shared account?

 

If is, that is a bug Arlo is investigating.  The workaround is to have your wife use your account credentials.  Arlo used to limit you to one login at a time, but they changed that some months ago.

 

BTW, the "central unit" is callled a "base" (or a "hub") here.

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