- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Firmware upgrade again to 1.12.2.1_2798, causing the live streaming, image or recorded video downgrade, lower the resolution, is everyone having the same problem yet. the Firmware upgrade was yesterday midnight (May 21, 2019).
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the post and acknowledging that netgear has a problem. The more negative responses in this forum the better. Hate to think that they continue to sell a faulty product to a misinformed consumer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi there,
I have exactly the same problems with the horrible blurring picture after the update.
The streams on the echo show do not work either!
After 1 or 2 seconds "buffering"
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
version 2.7.2
3/22/2019
Batteries are fully charged.
Nothing has changed except POOR VIDEO QUALITY starting about a week ago.
All three cameras are affected.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As it is now, the product is useless.
Leaving a movie on an intruder to the Police would only result in them looking for a person who is very similar to Freddy Krueger from the movie A Nightmare on Elm Street, it is not possible to see faces properly as it is now.
Can't use the recordings for the purpose for which they were intended to be used.
Please fix this now.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@dsiu2902 wrote:
This is all started with the new firmware upgrade to 1.12.2.1_2798 "automatic firmware upgrade by Arlo without your concent".
They do not want to roll back or restore our old firmware, and they don't know how to fix. It has been 5 days now.
What concerns us greatly is that there are some situations such as with our Dell computers where firmware is updated and CAN'T be rolled back.
I'm hoping that isn't the case with the Arlo base stations if they can't fix it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We recently had the new firmware update automatically installed. Since then we have experienced the same issue with blurry images. Has anyone heard from Arlo on this issue?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The same in Austria with two cameras. Rebooted etc - its pixelated. I tought first its the browser but its definitely not.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you tried a diff browser like Fire Fox with same resuts?
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@dsiu2902 wrote:
Can you give us some information about your system, what kind of base stationand camera do you have, what is the firmware version you are using? Are you watching thru IOS or desktop?
Can you share a link with the video (at least 60 seconds) that is after May 22 or May 23, 2019. We will take your word for it.
Sorry, didn't realize you were asking me for info.
I have 3 base stations, an original VMB3000, a newer VMB4000 and an Ultra SmartHub. Most of my cameras are connected to the Ultra hub but a mix of Pro and Pro 2s are on my 3000. I don't often get videos from these cameras since they're in the backyard, aimed at my deck and koi pond/filter. I've attached one 30 second video since it's one of only a few and has more length than the others. It's from a Pro camera. The 3000 is on 1.12.2.1_2798 and the camera is on 1.092.0.23_32920. I use both Android and W10/Chrome.
https://www.dropbox.com/s/0xj38fmnxp4yrvg/1558885585611.mp4?dl=0
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No offense, but this is a pretty crappy video quality and has nothing in common with a 720p resolution. It's more of a 240-360 at the most.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your information and video jguerdat,
With this close-range setup with your camera, you should be able to see very good details. If you always get this kind of video, it means you don't get what you pay for.
Maybe the camera is not set to "Best Video" option.
You can check the camera setting to see is it in "Best Video mode"
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hopefully Arlo’s forum moderator will view the video that jguerdat supplied. It is terrible video. With that said. Mine is worse. Resetting the video quality won’t fix it. This is on Netgear. It’ their fix.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thought I would add more datapoints to this.
I have 2 systems at different locations - 3x H7 camera and VMB3010r2 base and both show the same issues.
Video is way over compressed, can see the macroblocks.
The little postage stamp video preview is better quality than what gets saved when you record or take a still snapshot.
Same behavior on iOS, Android and web
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's not your fault, it is the latest firmare Arlo pushed out to the base stations last week. You need to look at one of the many threads here talking aboutthis very issue.
On my phone the videa looks kind of ok when it is in app mode, but if I make it full screen (Pixel 3 with 5.5 inch display) it is obviously pixelated and maybe 4-5 fps. On my 24" desktop monitor it's a joke.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
All my cams are set for Best Video. What people seem to struggle with is how the cameras record and store. First, the lens is a fisheye lens with an equivalent of 10-15mm on a full-frame DSLR (depending on the model) - it's very wide angle. Then the original and Pro cameras are 720p - <1 megapixel - which results in quickly pixelating as you attempt to zoom in. Then add on fairly aggressive compression to save disk space and upload bandwidth. You're simply not going to get image quality comparable to even cheap cell phone cameras. These aren't ID-type cameras - they're a monitor-type. If you have doubts, download a high-quality fisheye image from the Internet, resample it to 1280x720 and then save it using a compression level that gives you approximately the same size file as what you get from your cameras taking a snapshot. Zoom in and see what you get.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
jguerdat, You're fortunate that you don't have problems with your system. But the rest of us on this forum are experiencing serious problems with ours. It was brought on by arlos last firmware update. This is not the first time it's happened.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@ilenewkam wrote:
We recently had the new firmware update automatically installed. Since then we have experienced the same issue with blurry images. Has anyone heard from Arlo on this issue?
Yes, another user, dsiu2902, and we are having the same issue. It seems to affect are Arlo basic cameras only, not our Pros.
According to dsiu2902, he was updated over five days ago and as yet Arlo has not responded.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
SO TERRIBLE! I hatye my cameras now. Can't even see what is in the video since they are so bad with the pixcel issue. Anyoone want them? I am so done with Arlo.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
These are terrible. I do not like my arlo gear anymore. I can't get a decent view or video. Fix it or I change to something else.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
MikeBravo, do you have any problem with your system? what system do you have? is it the pro? or basic wireless?
Were you watch thru IOS or desktop? Which firmware version do you have? Maybe this can will tell us the some clues?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I tried it. NOT better actually worse now! May be trashing my Arlo cameras if they can't stand behind their product and update correctly.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Last summer we had issues with kids breaking into garages at night going thru unlocked service doors. They were after the garage refrigerator of beer. I was able to pick the kids up one night on my camera system after hearing that they cleaned out my next door neighbors fridge. The clip we gave the sheriff was good enough that once he saw the faces he knew who one of them was of the three from my Arlo camera. Last night I walked the same path and not knowing it was me I would have never been able to recognize a face with the current playback clip quality. I also was able to use my Arlo Pro camera that I use for my front step to get a clip of the Amazon delivery person throwing my package from about 10 feet away to my door instead of walking the sidewalk and gave it to Amazon. They indicated to me the clip allowed them to correct the behavior of the driver. We had Amazon delivery’s two of the past three days and they walked up to the door and it would be hard to use this for identification at this time. I know this system is not to be used for security but I should not have quality issues with the same system that was used before. Please roll back the firmware now and restore my system to the quality level it had on May 19th. Then please allow me to turn off and on updates. Been in electronics and IT for over 30 years and the number one rule is do not make changes to something that is working fine. Never I have updated firmware on something that was working other than at installation time. Firmware updates are only done to fix an issue. .
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
569 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
156 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
794 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
926 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
2,001 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,799 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »