Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Luminary

Re: Fast Battery Drain

@0916jmlj yep! Funny thing, it disappeared right when the stock went public! It was an extremely long thread with numerous upset customers! If a thread is "solved" there's a link to see the solution. This one is set so everyone is  denied access.


@0916jmlj wrote:

You list a link that will resolve the battery drain issue dated 6/21/18.  When I click on it, tells me DENIED.  I have an account, paid for your product, but can't use the link.  Call customer support and the lady asked me the same questions over 5 times and when I asked for someone else to help me, she tells me I have to call back and she can't transfer calls, then hangs up on me.  This is one of the worst customer service reps. I have ever had to deal with.  Maybe if your customer service reps were located in the USA we all might be more successful at getting help with equipment problems.

 



Hiding something? I think so. Let's see if this post lasts. Not cool Arlo, not cool!

Message 51 of 82
Apprentice

Re: Fast Battery Drain

Yes and there are less expensive deals via internet that do the same job for at least half the cost and I do mean AT LEAST.
Message 52 of 82
Aspirant

Re: Fast Battery Drain

Well it seems a lot of us have the same problem and Arlo is not being responsive.  I am tired of replacing batteries all the time. Of having a product that is irratic and unreliable.  Of getting someone reading a script to me when I ask for help.

I am going to let the batteires all die and not use the product until I hear that the problem has been fixed.

 

I learned that even when the cameras are "off", they still "talk" to the base station repeatedly.  This is how Arlo can send a message to me that my batteries died, even whjen it is off.

 

Has anyone tried turning off the base station and see if the batteries drain?    I stay home alot and no need for the base station to be on.   Or will this require me to re sync the cameras?

 

"Ring" seems good, but works on the outside of the house, maybe they have an "indoor" version.

Message 53 of 82
Initiate

Re: Fast Battery Drain

What happend to the link from June 21, 2018 that was to fix this problem?  It seems to be disabled.  I have been waiting for my replacement camera, since this is what your company claims is the problem.  I think it is time for everyone to contact the Better Business Bureau, since everyone have defective units, with no help from ARLO customer customer!!!!

Message 54 of 82
Aspirant

Re: Fast Battery Drain

Reading these posts already frustrates me since many others are having issues - and support seems to be unhelpful. I just fully charged all batteries for my Arlo Pro and Pro 2 cameras -7 in total. Batteries after two weeks already at 50% on one, 78% on another but 100% on others. Ironically they are all in the same places as before - never had reception issues and the cameras which have actually recorded in past two weeks are ones with best battery levels. Frustrating and ready to sell my Arlo system and go hard wired.
Message 55 of 82
Aspirant

Re: Fast Battery Drain

It is the firmware or the hardware. I have 3 cameras wired to DC power supplies and all 3 will show

battery drain with no batteries installed.

Model: VMC3030 | Arlo Wire-Free Camera
Message 56 of 82

Re: Fast Battery Drain

They say engineers are working on the fast drain. This had been an due for too long chargingvevery 3 weeks is unacceptable think I’ll return
Model: VMC3030 | Arlo Wire-Free Camera
Message 57 of 82
Initiate

Re: Fast Battery Drain

Solution - so far:

I took my three cameras down and took out the batteries. I unplugged the base station for three minutes. Re-installed batteries in different cameras and let them sync by placing next to base station. Put camera’s back in designated locations. It has been four days and cameras are at 97%. Was seeing total drain after two weeks before. Hope it works for you.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 58 of 82
Aspirant

Re: Fast Battery Drain

I have 5 cameras.  they seem to rotate which one drains. Usual;ly only one at a time.   Recently I had a camera, which was totally off, go from 70% to 3% in 3 days.  Camera and system was off and I was using a new base station.    Not replacing batteries until this is worked out

Message 59 of 82
Guide

Re: Fast Battery Drain

Does the base station not auto upgrade its firmware?  If not how do I manually upgrade it?  Where do I get the "latest version" of firmware?  My Arlo 2s are having similar problems.  The very first charge lasted almost 6 months and after that only a few weeks max sometimes a week.   

Message 60 of 82
Aspirant

Re: Fast Battery Drain

I stay home alot and keep my cameras off for days at a time.   Tech support says even when off, the base "talks" to the cameras on a regualr basis.

 

Question:  Has anyone tired to leave their base station off when not in use?  Could this constant talking between the cameras and base be draining the batteries?   Would i have to resync all the cameras when I turned it on?

 

Does any one know what is the more current firmware version?   I read the updates are downloaded automatically, but why then do different folks have different versions? 

Message 61 of 82
Aspirant

Re: Fast Battery Drain

Are these the latest firmwares?

 

Base     1.10.0.8_22190

Camera   1.2.21616

Message 62 of 82
Arlo Moderator

Re: Fast Battery Drain

Micolabn,

 

Here is a list of the latest firmware versions. You can find a full list of the release notes at the following link: Firmware Release Notes

 

Pro Base Station FW 1.10.0.8_22190, Wire-free Base Station FW 1.10.0.8_22190 

 

Arlo Q/Q+ firmware version 1.8.3.2_21995

 

Arlo Pro Camera 1.092.0.16_21159

 

Arlo Pro 2 Camera 1.125.11.0_21156

 

Arlo Wire-Free Camera v1.2.21616

Message 63 of 82
Guru

Re: Fast Battery Drain

Turning the base off is a bad idea since the cameras will quickly run down their batteries trying to connect to it. There's no real reason to turn the system off - just use the Disarmed mode or the On/Off toggles for each camera in Settings, My Devices, your cameras.

Message 64 of 82
Aspirant

Re: Fast Battery Drain

OK, 

I must be doing something wrong.

I do not think I got the update this morning.   Current versions are 1100923037     and 1221616.

 

I got an email that said we could manually update our software

 

Please be aware that if your cameras or base station are offline or actively recording during that window, they may not receive the update.  If you do not receive the update during that window, you can go to Settings > My Devices in the Arlo app, and from there choose to install the new update. 

 

I do not see a place to click on for a manual update.   Where shoudl I look?   

 

Message 65 of 82
Arlo Moderator

Re: Fast Battery Drain

Hey @Micolabn,

 

If you are referring to the new firmware updates, we only have the updates available for Arlo Pro, Arlo Pro 2, and Arlo Base Station. 

 

For information on this release, take a look here:

Arlo Pro - 1.092.0.17_25364 - 26th September 2018

Arlo Pro 2 - 1.125.11.1_25366 - 26th September 2018

Arlo Base Station - 1.10.0.9_23037 - 26th September 2018

Message 66 of 82
Luminary

Re: Fast Battery Drain

Anyone else find your camera offline when you woke up? 

I removed the batteries to find it went up to 92% from 79? Huh? Something is way off here....how can it go up? Its not reading the battery properly


@JessicaP wrote:

Hey @Micolabn,

 

If you are referring to the new firmware updates, we only have the updates available for Arlo Pro, Arlo Pro 2, and Arlo Base Station. 

 

For information on this release, take a look here:

Arlo Pro - 1.092.0.17_25364 - 26th September 2018

Arlo Pro 2 - 1.125.11.1_25366 - 26th September 2018

Arlo Base Station - 1.10.0.9_23037 - 26th September 2018


 

Message 67 of 82
Aspirant

Re: Fast Battery Drain

Thank you for the answer

 

"If you are referring to the new firmware updates, we only have the updates available for Arlo Pro, Arlo Pro 2, and Arlo Base Station."

 

What about folks with the "plain" Arlo?

Will there be an update for that system?  Or just the base station?

 

Thanks

 

 

Message 68 of 82
Aspirant

Re: Fast Battery Drain

Thank you for your quick response.

Will there be an upgrade for the uses of "regular" Arlo?

Not the pro or pro 2?

To purchase the newer system would be a costly event to replace these units which only just recently stopped being reliable?

 

Thanks again.

Message 69 of 82
Aspirant

Re: Fast Battery Drain

Is there any type of upgrade for Arlo users to get Arlo Pro models, other than buying new ones and throwing the old ones away?

Message 70 of 82
Guide

Re: Fast Battery Drain

Charged the batteries overnight for one of the 5 cameras, installed this morning, and after coming home it's at 45%. This is an indoor camera, nobody is home all day, no recording whatsoever. The Arlo Pro users received a firmware update. What about for the original Arlo HD? Arlo, you got us into this mess by issuing faulty firmware, now fix it!!!

Model: VMC3030 | Arlo Wire-Free Camera
Message 71 of 82
Guide

Re: Fast Battery Drain

I have the following base station FW version
 
HW Version VMB3010r2
Firmware 1.10.0.9_23037
Model: VMC3030 | Arlo Wire-Free Camera
Message 72 of 82
Guide

Re: Fast Battery Drain

Problem with the theory of disarming is that after the July FW update the cameras stay 'armed' at all times, meaning that the motion sensor and IR light are active despite being set to disarmed and indeed are not recording events; they are detecting motion events, though, which is causing this insane battery drain issue.

Model: VMC3030 | Arlo Wire-Free Camera
Message 73 of 82
Guide

Re: Fast Battery Drain

What about the first-generation Arlo HD cameras? When will we be seeing the update that supposedly fixed the battery drain issues? If I don't see an update and improved behavior by the end of the month, the cameras will go and I will let anyone who wants to listen know how crappy a system this is.

Model: VMC3030 | Arlo Wire-Free Camera
Message 74 of 82
Guide

Re: Fast Battery Drain

Are you seriously considering throwing good money after bad? You, I, and many others have been burned by Arlo when they automatically issued a faulty FW update in July. That's when the cameras became useless. Unless they fix this ASAP, I would never ever buy anything coming from Arlo or Netgear ever again.

Model: VMC3030 | Arlo Wire-Free Camera
Message 75 of 82