Failure to sync during install

[Tonyajturner]

Anyone having issues with Arlo Camara not syncing at setup? Could Camara no longer be compatible?  If so does that mean I can not use?

[jguerdat]

WHich camera are you trying to use? Your product selection indicates an original wire-free camera which requires a base station. Did you install the base first?

All details as to what you've tried and what you see are needed.

[Tonyajturner]

 

 will not recognize device during installation. My router shows it's connected

[Tonyajturner]

Model #VMK3500-100NAS

[jguerdat]

I can't tell the color of the LEDs but it appears to be all green. WHen you holld the reset button for >10 seconds, the LEDs should start blinking amber. Let the base reboot (~2 minutes) until the power and Internet LEDs turn green - the Camera LED should be off or solid amber. Try adding the base again and let us know the results.