Doorbell 2k 2nd gen

[cifellca]

arlo app version 5.7.,8. is giving me the message (ios). happens on ipad and iphone 

“failed to load devices”  yet all devices are present and accessible. they all stream.  yet i get the message. 

it does disappear for a little while then it comes back.  Note all devices are through a vmb5000r6.  Yet the message refers to wifi 

its a nuisance but aggravating. how can i resolve this?

thanks

[BrookeN]

The behavior you were seeing should now be resolved. Please refresh the app and check, if you are still seeing the same behavior please let me know. 

[BrookeN]

We are aware of the behavior you are experiencing and are currently investigating it. I will update the community as soon as possible. 

[RayBon]

Hi JamesC

My video doorbell Gen 2 is unable to connect to my base station. It has the option to connect to the base station but it gets to the point of naming the device and then gets stuck there.

please help

Regards

Ray

[Kizaki]

I am having the same issue.

[MB14]

Can anyone help with issues connecting my Arlo 2 doorbell to my smart hub (VMB5000r6)

The connection previously worked but has now dropped off.

Every time I get to the final stage in set up (name your doorbell) it won’t continue beyond that stage and does not show on my app dashboard.

The same issue occurs when connecting the doorbell directly to WiFi but when I cancel out it shows on my dashboard and I can complete the connection. 

I am trying to view locally stored videos and despite enabling local storage the doorbell videos do not show on my local storage feed.

Direct smart hub access seems to the only way of viewing locally stored videos but the app won’t allow me to add the doorbell this way.

Any help welcome!

[Wyvernspirit]

I am trying to connect the doorbell to see the device in HomeKit. I can see no way to do this. I can connect the base station, which is done, though I can only see it when I try to add it and it says it is already added. I can see no way to then add the doorbell. Any solutions?

[Jackmaster4321]

I have never had such terrible product support as I have had the last couple of days with Arlo. Several live chats where the problem hasn't been resolved and the person I was chatting to just stopped replying, and no I wasn't being rude or swearing at anyone. So this morning I logged a request for someone to call me. The reply said I would receive a phone call in 6 minutes. 40 minutes later still no call, I logged another request for a phone call, this time the message said I would receive a call in 2 minutes. It has now passed 30 minutes with no call. At this point I just want to return all my cameras and the hub and get a full refund. Does anyone know of another way to contact Arlo please?

[ArloSubstandard]

Device no longer appears in IOS app. I can see the device in another Android phone app. When I press setting on Android app it’s blank. I have my doorbell connected to my base station. I’m still getting notifications but can’t live view my camera. Factory reset camera still no good. I don’t think I’ll buy Arlo again I keep having issues and it’s only when the apps update.

[BrookeN]

We are aware of the behavior you are experiencing and are currently investigating it. I will update the community as soon as possible. 

[BrookeN]

The behavior you were seeing should now be resolved. Please refresh the app and check, if you are still seeing the same behavior please let me know. 

[astepanyan]

It is working now. Thank you so much

[gIr0d]

@BrookeN it works!!! I assume the issue was on server side right?

[cyberjunkyfreak]

I was able to reset both the doorbells and re-add them to the hub. One minor issue that still exists (not a big deal) is that when adding a video doorbell, it automatically changes the current routine to "Arm Away". 

[BrookeN]

Thank you for letting me know. Did anyone else see this same behavior? 

[moriador · Accepted solution]

The issue is resolved for me, i.e. doorbell now appearing in app as normal.

[sk_aus]

The video doorbell 2k is visible again for me in the Arlo app. I opened the app today and can see it back and the error message gone.

[BrookeN]

Awesome, thank you for the updates. I hope you all have a great rest of your week!

[cifellca]

My doorbell seems to be working as well I did notice one issue that has developed.  My traditional doorbell no longer works. Coincidence maybe. My traditional doorbell is digital.  It makes a one second sound and then stops. No matter how many seconds i set it.

The other issue has been identified.  When the doorbell is added it arms as away.

i wii remove the doorbell as set it back as wifi only and check the chimes again and post the results 

[cifellca]

Ok removed the doorbell set it to wifi only.  The doorbell chimes worked in test and a few times after.  I removed the doorbell again.  Reinstalled for hub.  Doorbell chimes worked in test on the app.  It worked when i put it back on the door.  It suddenly stoped working, after i set it to silent mode with chimes working. I set it back to not silent mode,  made no difference didn’t work.  No matter what setting i did.  Does not work. I removed it again from the wall.  Shorted the wires and the chimes work properly.  When through another reinstall and the chimes work in the install test. Put it on the wall.  No joy.  No chimes..  

Let’s see how long it takes arlo to fix this up.