Failed to load devices. arlo app

[cifellca]

arlo app version 5.7.,8. is giving me the message (ios). happens on ipad and iphone 

“failed to load devices”  yet all devices are present and accessible. they all stream.  yet i get the message. 

it does disappear for a little while then it comes back.  Note all devices are through a vmb5000r6.  Yet the message refers to wifi 

its a nuisance but aggravating. how can i resolve this?

thanks

[jguerdat]

Are you using the latest app? No iOS here but I think I saw something about v6.0 being used. In any event, reboot the devices and reinstall the app to see if that helps.

[cifellca]

I checked the app store for Iphone  and there is no update available.  (guess 6.0 is not available for IOS).  I have restarted the hub, reinstalled the app on Ipad.  Still the same.  Don't know how to restart the camera's other than taking out the batteries.  Will try than next. As I said the message displays but all cameras are functioning properly.  All cameras have at least one full bar for wifi, 

  I just don't understand,  nothing has changed.  I wish it would tell me which device(s) was the issue.

I will try restarting the access points and router.  But I understand the hub has it's own wifi sid for the cameras, it doesn't use my wifi sid.  If i find anything I will post it. 

[StephenB]

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@cifellca wrote:

I checked the app store for Iphone  and there is no update available.  (guess 6.0 is not available for IOS).  I have restarted the hub, reinstalled the app on Ipad. 

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FWIW, I am running 6.0.0.0 on my iPhone.  Arlo doesn't update all users at once, they do rolling updates.

Have you tried accessing the cameras on a PC (my.arlo.com).  If you have, does that behave differently?

[cifellca]

On Friday i updated the Ipad and Iphone to 6.0. All day friday same thing go into the app and received the error.   The cameras all show full wifi.  I decided to leave it it for a while and on move  the hub to another location in the house sometime. . Today no errors?  Can’t figure it out. Made absolutely no changes.   Is it a wifi channel issue and if so, how does the hub change the channels?  is there a way for me to see the channels and change my wifi to avoid the same channels.  

Or as they say, If it ain’t broke don’t fix it.   I’ll keep you posted. 

[jguerdat]

You can use a phone app for WiFi signals to determine signal strength and channel. Normally the hub uses the same channel as the router to minimize interference but moving it away from the router may allow it to choose a different channel.

[StephenB]

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@jguerdat wrote:

 moving it away from the router may allow it to choose a different channel.

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@cifellca - Arlo doesn't give you any control over the wifi channel used in their hubs.  They are designed to follow the strongest channel they see (counter-intuitive, and arguably not the best strategy).   Normally that will be your router, but it could some other wifi source (an extender, or maybe a neighbor's router).