Every since the app, my camera ALLwent offline and I can't get them to work.

[Hall2018]

Feeling stupid! Don't know what to do.

[Lee00336]

I have the same problem.  Someone here said that he changed the channel in his router to channel 11 & this worked.  For me, the technically challenged, it may not work, but I'm going to give it a shot over the weekend.  Right now, I have no Arlo home security cameras.  And not that I live in a high crime area, but I like to check on my dog ever once in a while.

[Lee00336]

Well how about that?  Mediacom has my router locked.  I can't change the channel.  Well, they better unlock it or I'm going to get my owner router where I can change the channel.

[Lee00336]

And how about that?  I reinstalled my old Arlo Legacy app on my phone, restarted everything, signed into my account & it worked.  Cameras up & running.  And I did not have to call Mediacom & give them a piece of my mind (though I still want to).  

[ShayneS]

Hi @Hall2018

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Tekcruzer]

Where did you get the Legacy App?

[Hall2018]

Google Play - app store