Essential Spotlight camera video won't function after recharge.

[GH99]

I have two Essential Spotlight cameras approx 6 months old. Batteries was showing around 23% so I decided to charge them one at a time. The first one continued to work, but the second one didn't. I have tried restarting, deleting and factory reset, but nothing works. It appear to go through the "New Device stage and I can test the motion detection etc, but it shows as "Offline" and the video won't display.

Can you please advise what o do.

[JamesC]

GH99,

If you view the camera using a different device (iOS, Android, PC) do you still experience the same behavior?

JamesC