trusted email no longer accessible - need to change the trusted email address

[Kazmania]

I need to change the primary email address on the account - it was a work email I no longer have access to, and I have a newer phone.  My spouse has complete access, but it does not let her make herself the primary, and she cannot add anyone to the account.  How do you contact a support person to prove you own the account?  I have hours into this project.  Is there someone that can assist?

[Kazmania]

We are all set thank you, this was solved last June 

[ShayneS]

@Kazmania 

Can you PM me with the best contact method and I will have the team reach out to assist. 

[pops1660]

I reset password. The trusted email is no longer accessible - need to change the trusted email address.

[ShayneS]

@pops1660 

Can you provide more details regarding the symptoms you are experiencing.

[Kazmania]

We are all set thank you, this was solved last June 

[pops1660]

I reset my password. Arlo keeps send a confirmation email to my Trusted email account. I no longer have access to that Trusted email account. How can I resent the Trusted email account.

Thank you for your help.

[ShayneS]

Hi @pops1660 

Can you send me a private message with the best contact method, and I'll have the support team reach out.