Arlo|Smart Home Security|Wireless HD Security Cameras

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Clarem
Follower
Follower

I’ve downloaded the new app but all the info from old app has not transferred. The cameras were set up by my partner who has sadly died & I do not know his log in. I’ve tried to do it as a new system but it’s not recognising any devices!

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DaveJN
Aspirant
Aspirant

I'm only replying to this, so that I can find the same solution you are looking for. I have the new app but it does NOT move the existing data from the old app to the new app.  The system is set up at another location that I monitor.  I will not be there to access it for a few weeks.

DaveJN
Aspirant
Aspirant

I realized that I used a different email address then the one I used on the new app.  Once I changed it, the new app did show the cameras.  Now the question would be how to change the email address to from the original email to the one that I use now!

 

TomMac
Guru Guru
Guru

@Clarem wrote:
I’ve downloaded the new app but all the info from old app has not transferred. The cameras were set up by my partner who has sadly died & I do not know his log in. I’ve tried to do it as a new system but it’s not recognising any devices!

The only one that can help with this is Arlo Support...

some sort of proof you own the cameras/system may be needed

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