Does anyone there answer the phone?

[Paul_Tower]

Has anyone used the chat feature?  I've had this window open for four hours waiting to be connected to an agent.  Arlo tech support is very difficult to reach

[JessicaP]

Hey Paul_Tower,

You should be able to contact the support using the provided link: Support Team. You will find several options for contacting support, including phone support and email support. 

[Paul_Tower]

Thanks for the reply Jessica

Of course that support page is where I got to this forum from. Nevertheless I am not able to use the chat function. I opened it to request help but several hours later had not been connected. I am reluctant to use the phone since last time it took about two hours to get an agent. I understand you are busier than usual but please communicate to management that hold times need to come down. I did get a response to the ticket I put in. I’ll pursue help via that method. Love the product, hate trying to reach an actual person there.

[StephenB]

---

@Paul_Tower wrote:
 I understand you are busier than usual but please communicate to management that hold times need to come down.

FWIW, they really should have a call-back option.