Devices disappeared

[cmichael]

First time poster.  I recently bought the Arlo system with four cameras.  I installed it over the weekend (three days ago) and synced two of the four cameras.  I turned off the other two for now. Everything worked great.

I went to use the app and all it says is "add device" - nothing is there.

I checked with the wife at home and we have Internet, all three lights were green and solid.

Any thoughts?

[jguerdat]

Log out and back in. Try both the app and a browser. Power cycle the base. Any luck?

[GoodeRoy]

I'm having the same issue. My issue occured at the same time this afternoon.

I tried the app and the browser. No luck.

I tried power cycling base station. No luck.

The base station has all three green lights. Cameras are fucnctioning just fine, but all i see on the app or browser is "add device".

[jguerdat]

If it's still happening, I think opening a cse with support is your best option.

[JamesC]

cmichael, GoodeRoy

Do the cameras and base station show up under Settings > My Devices? If the cameras are detecting motion and producing library content as you indicate this may be a display issue. Consider clearing your app/browser cache (phone reboot may also prove useful), log back in and see if you get the same results.

JamesC

[mvassar]

I had the same issue happen to me this afternoon.  I finally hit the reset button in the back of the base station (hold in for 10 seconds) and started all over again.  It worked and both cameras showed up