Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Tutor

Devices View, Red Circle Containing White Shield With Red Exclamation Within It

I have the Arlo App on several devices and I have noticed that when accessing device view, there is a 'warning' symbol appearing top right.  The symbol is a red circle.  Within the circle is a red exclamation mark on a white shield.  Whatever I do, i can't get rid of it.  Have tried unistalling the app and reinstalling but the symbol stays.  If i click on it, I just get a text information box with a couple of options re 'call friend' and call 'e911'.

 

I am not sure if I have a problem which I need to worry about so would be grateful if anyone could help.

 

Thanks.  

Model: VMS3330|Arlo Smart Home
Message 1 of 9

Accepted Solutions
Initiate

Re: Devices View, red circle containing white shield with red exclamation within

The "Devices View" red exclamation mark inside a white shield inside a red circle is [in the UK] an alledged ploy to get you to alter your subscription.  I have the Basic sub. and if you touch the warning symbol it gives you two choices.  In the UK 'e911' doesn't exsist. The "call a friend" tab it takes you to another page where you are given the chance to upgrade to a higher subscription.  As far as I can see, the Basic does the job it was designed for, and, if you are happy with it then just ignore or check out the symbol periodically, you're getting a free service with Basic - it's your choice.

Model: VMC3030 | Arlo Wire-Free Camera
Message 3 of 9

All Replies
Guru

Re: Devices View, red circle containing white shield with red exclamation within

Prob cause the 911 or call friend not set up

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Morse is faster than texting!
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Message 2 of 9
Initiate

Re: Devices View, red circle containing white shield with red exclamation within

The "Devices View" red exclamation mark inside a white shield inside a red circle is [in the UK] an alledged ploy to get you to alter your subscription.  I have the Basic sub. and if you touch the warning symbol it gives you two choices.  In the UK 'e911' doesn't exsist. The "call a friend" tab it takes you to another page where you are given the chance to upgrade to a higher subscription.  As far as I can see, the Basic does the job it was designed for, and, if you are happy with it then just ignore or check out the symbol periodically, you're getting a free service with Basic - it's your choice.

Model: VMC3030 | Arlo Wire-Free Camera
Message 3 of 9
Tutor

Re: Devices View, red circle containing white shield with red exclamation within

Thanks for that.  I have just the basic subscription which is sufficient for my needs as well. I’ll just ignore it as I can’t seem to even temporarily get rid of it!

Message 4 of 9
Initiate

Devices View, Red Circle Containing White Shield With Red Exclamation Within It

I don't consider this an acceptable solution. The use of a red symbol with an exclamation point over a shield implies Arlo's security is compromised. It's an unacceptable scare tactic that needs to stop. It does not give me the sense that my Arlo Baby cam is a quality product that I can rely on. Judging from the complaints in product reviews of connection drops, delays, and poor quality, this only makes me more uncomfortable relying on this product.

Considering, most of the Arlo camera line of products are designed for home security, I think this is a poor choice of marking tactics. Why would I pay more for for features of a camera that is telling me itself is insecure with that obtrusive red symbol that I can't get rid of?

This is a terrible heavy handed use of screen space obnoxiously reminding me my child is not safe. Samsung/Arlo developers need to get rid of it, now.

Message 5 of 9
Guru

Re: Devices View, Red Circle Containing White Shield With Red Exclamation Within It

And then there was all the whining about the placement and size of the previous alarm bar. Damned if you do, damned if you don't.

Message 6 of 9

Re: Devices View, Red Circle Containing White Shield With Red Exclamation Within It

Gosh, the last line sounded like 'Brexit, now'. Scary stuff.
Message 7 of 9
Highlighted
Tutor

Re: Devices View, red circle containing white shield with red exclamation within

It would be nice if there was a way of getting rid of the symbol on the alarm bar ince you’ve read it! Personally I now find it quite annoying just sitting there!

Message 8 of 9
Guru

Re: Devices View, red circle containing white shield with red exclamation within

It's there so you can activate it if necessary. It's not going any place.

Message 9 of 9