Device status incorrect between browser and app

[FatherGoose]

OK, I am having issues between the browser and app. I just changed the batteries on one of my cameras and put it back. When I check using the browser (Chrome), it says "Change batteries. This device is disabled and requires batteries to operate." Yet when I go to the app on my phone, the camera is online, has 94% battery power. I checked camera positioning with the app, and it worked fine. What's going on? I normally monitor my system using the browser, but I'm having real doubts that some of the issues I see with the cameras are really issues.

[jguerdat]

Try refreshing the page, clearing the cache and logging out and back in.

[FatherGoose]

No, that didn't work. Even rebooted my computer, and still, I have that one camera that shows the batteries aren't there. And on my phone and using FireFox, everything's fine.

[jguerdat]

That points  to the browser as the issue. Clearing the cache and cookies should have fixed the problem. I suppose a more brute force method is to remove Chrome and reinstall it.

[FatherGoose]

I had guessed that already, I just don't know why only one camera is affected.