Device Order

[Babolat]

I am unable to change the order of cameras when viewing "Devices" either on my Samsung running Andriod version 11 using Arlo App 4 .12.5_28655. or my laptop using "https://my.arlo.com/#/cameras_new".  In both cases clicking on the three dots allows you to move the images but after clicking "Done" the images return their original order.  With my Samsung I get a "Operation failed" note and my laptop says "We're Sorry Something went wrong.  Please try again." 

I do not have this problem when viewing the cameras via "Dashboard"

Help please

[BrookeN]

Are you still seeing this same behavior?

[Babolat]

Yes

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.