No sync or hard reset available

[rangh]

About 2 days ago my Pro 4 Wireless decided to just stop working. It had a particular heavy day the day before as I was out on the drive a lot and that's its main area. When I came to check on it's battery (it's solar powered) a few days later I realised it seems to have stopped working. The Arlo forums are full of useful information that is completely irrelevant and so far I've found nothing. If I take out the battery and put it back in, there's a long blue pulse then nothing. If I hold the sync button it also does nothing. The battery has never shown any signs of any issues neither has the camera. It wont connect to the 2.4ghz WiFi or scan the Qr code.

Any help appreciated, if not I'll contact support and update the post for future reference!

[BrookeN]

Can you dm me the email address that is associated with the Arlo account?