Arlo|Smart Home Security|Wireless HD Security Cameras
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Defective Arlo product - I have to pay for shipping?

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  • ‎2016-08-07 06:15 PM
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jmccsilver
Follower
Follower
‎2016-08-07 06:15 PM

I just spend $800 on an Arlo complete system (4 wireless and 2 Arlo Q;s).  I just set it up and one of the Arlo Q's was defective.  I went through the process with customer service and got an RMA.  Now I have to pay to ship a defective product back to Netgear?  Your RMA shipping instruction is misleading! At a glance it says "stadard shipping is free of charge" but fine print says, I have to pay to ship it back. . . . I am not happy and I am going to return the whole thing back!

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JamesC
Community Manager
Community Manager
‎2016-08-09 10:25 AM

jmccsilver,

 

I would like to review the case you have open with the support team and offer additional assistance. Please private message me the case number you have open with support and I will offer any additional feedback that I can.

 

JamesC

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