Dashboard and Devices view show everything offline but Feed is working

[maxwell635]

Recordings are happening, and I can see them on the Feed screen, but everything else shows as offline. If I logout and log back in to the app I can use Live View very briefly before everything goes "offline" again (yet recordings are still showing up in the feed, so I know the cameras and base stations aren't really offline).

Logged out and back in. Tried on desktop. Cleared cache and deleted app data. Restarted base stations. System seems fine other than the Dashboard and Devices views incorrectly showing the devices as offline.

My system is a mix of Arlo Pro 2, Pro 4, Ultra, and Q. Base station devices and Wi-Fi devices are both affected by this bug (i.e. app reports them as offline). The system has been working fine for years up until this morning. I've converted over to the new app and plan, but that was like a month ago now, give or take.

Arlo status page reports no issues so I don't know if they are even aware of this. Do any Arlo people lurk here?

Does anyone else see the same or similar behavior as of this morning?

[StephenB]

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@Ebbwboy wrote:

What was the fix? I also have this problem?

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The problem was with the Arlo servers.   Try restarting the phone, and see if that resolves it.

[jguerdat]

Reported and fixed yesterday.

[jguerdat]

Reported and fixed yesterday.

[ShayneS · Accepted solution]

Hi @maxwell635 

Thanks for reporting, this symptom should already be resolved. 

[Ebbwboy]

What was the fix? I also have this problem?

[StephenB]

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@Ebbwboy wrote:

What was the fix? I also have this problem?

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The problem was with the Arlo servers.   Try restarting the phone, and see if that resolves it.