Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Customer service was great

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  • ‎2024-09-21 07:11 AM
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kazzax
Aspirant
Aspirant
‎2024-09-21 07:11 AM

Got one of those packages at Sam's with 4 Essential 2s and 2 solar panels. After a month, one of the cameras stopped being able to be charged. Did all the troubleshooting things I found online (swapped cables, tried to reset, etc.).

Called customer service, went through those steps, and 5 min later that came back and said they were sending me a new camera. Frankly, one of the best customer service encounters I've ever had.

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JamesC
Community Manager
Community Manager
‎2024-09-23 01:17 PM

kazzax,

 

I'm glad to hear you had a positive experience. If you need any further assistance, don't hesitate to reach out to support or post your questions here on the community.

 

JamesC

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