Custom notifcation tone stopped working

[solidamber]

Huawei p10 pro today I can no longer set a custom push notification tone in the Arlo app, the options are still there but it doesn't matter which tone I choose arlo only sounds the standard tone that is set in the android notifcation menu... It was working fine yesterday.. I have deleted and re installed the app with no improvement.

[F1rebird]

I got it to work thru phone settings on pixel 2 XL

[JJS68]

I goto "Apps & Notifications"

then pick Arlo under recenty opened apps

then click on notifications (which says on)

no option for sound there, am I looking in the right spot?

screenshot attached

[jguerdat]

Once you click on the first Notifications, another Notification section displays. While it doesn't look like it will do anything, actaully click on the second Notifications.

[GatorMan]

Arlo Pro 2 stopped using the sound I set. It's using my text app sound instead. What's going on?

[TomMac]

What phone, What OS?

[GatorMan]

Thanks. Galaxy S7 Android. Arlo Pro 2. I'm convinced this started with the last Arlo app update. I check my Arlo notification and it is the correct sound. But when I get an actual notification from camera motion, the sound is different. Its same as my text messages sound. The selected sound in Arlo worked fine until the update, I think last month

[TomMac]

I've seen an update of FW change setting back to default before....

Try changing the sound and save it, see if it changes, then try and go back to the original you used.

And/Or delete the app and reinstall and see if that helps

[GatorMan]

Thanks. I've changed the tone a few times. Funny thing, unlike some setting changes in the Arlo app, there's no "Save" button on the sound selection screen like on some of the other settings screens. If I uninstall and reinstall, will all of my info and camera settings remain in tact, do you know? Thanks

[GatorMan]

Ok, I changed sounds again. No luck. So I then uninstalled and reinstalled. Still no luck. I set a camera off and I'm still not getting my chosen sound in Arlo

[TomMac]

Ok, sorry , your not crazy.... just tested an S7 with the sounds and it's not the one picked but default sound like your getting.

FW is dated 1/18/19 so it is more than likely the FW change has screwed things up.

[GatorMan]

Interesting. I also installed 2 additional add-on cameras a couple weeks back. Seems this has gone on longer, but maybe was the timeframe of the firmware update. I suppose that would take a fix by Arlo?

[jguerdat]

Use the phone settings for the app to set the sound. Apps, Arlo, Notifications, Notifications (again - just click on it), Advanced, Sound.

[GatorMan]

Thank you so very much! That fixed it!

[GatorMan]

Problem solved! Settings, Apps, Arlo, notifications. In there it was set to "Default ". Phone was overriding the settings within the Arlo app itself. All good now

[jguerdat]

To be clear, and fair, I didn't find that. @JoeCymru did.

[NMA]

I changed the Notification Sound through the Arlo app on my Verizon Samsung 8 (G950U) but I still hear the notification sound set up through the phones settings. Android version 8.0.0. Any suggestions?

[JoeCymru]

Set it up through the phone not the app. Settings>Apps>Arlo>Notifications>Notifications (not the toggle, just in the general box but make sure it is on of course)>Sound. Choose your sound. The sound change in the Arlo app is broken.

[NMA]

It took a little tweaking but it worked! THANKS!!!!! I didn't even know that feature was available. I'm not very tech savvy 😞

[OldDocX]

So in Android 8.0 - this 'path' doesn't exist.  Settings->App info->Arlo->App notifications

Is what I get.   Under App notifications all you can do is turn it ON.  Allow notification dot.  Then Categories->Always Listening and Categories->Notifications which are just toggles - no other options.

And to make matters worse the latest update now constantly nags me that "Geofencing is enabled".  I know it is enabled - I'm the bloody person that turned that on.

I LOVE the system - but the app is still really horrible in some ways.  One thing gets fixed and it breaks something else....

[jguerdat]

Samsung Galaxy Tab S3 tablet here on Android 8.0. I get:

Settings, Apps, Arlo, Notifications, Notifications (turn on), Importance, select High or Urgent, go back to previous page and set the desired sound.

[JJS68]

I get the option with the latest version (Pixel 2)

Arlo Android App - 2.7.2 - 14th February 2019

if you go to the notification setting in the app it also now takes you to the correct location to set up notifications in Android

[JessicaP · Accepted solution]

Hi everyone,

As JJS68, there is a new Arlo Android app update that released recently. Make sure to install the latest version, which is 2.7.2.

If your phone is running Android OS version 8.0 or 9.0, the Arlo app notification preferences are now managed in the Android system settings menu.

Thanks again for waiting patiently regarding this 🙂