Critical issue: Can't log in - neither in browser or mobile app

[tedM_]

I am trying to log. I have tried both in the app and in the browser and get the same experience:

* Entering my username and password - all ok

* Get sent an email with a code

* I enter the code in the view saying "Verify your identity."
* I get an error with: "Invalid factor data"

I have tried several times, on different devices - both browser and the app. I am 100% sure I have entered the correct code many times.

Can you please fix this so I can access my cameras?

[BrookeN]

Were you able to get logged into your account?

[tedM_]

I haven't been able to log in on the Android app even though I have tried many times on several separate days. So the same issue remains. Another weird thing is that I get "You've been logged in to a new device" to my email, but I never manage to get in in the app.

I was able to log in once in a browser on a desktop computer, after several attempts.

[BrookeN · Accepted solution]

Have you tried uninstalling the app and reinstalling the app? Can you also reset the password and see if that works.

[tedM_]

Reinstalling the app seems to have fixed the issue. Thanks.