Contact numbers in uk

[Abdal2020]

Hi there it has been a real challenge to speak to someone. I have been trying to ge the number look everywhere cannot find a number that I can call. 

is there any possibility that I can speak with someone at Arlo. 

[StephenB]

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@Abdal2020 wrote:

Hi there it has been a real challenge to speak to someone. I have been trying to ge the number look everywhere cannot find a number that I can call. 

is there any possibility that I can speak with someone at Arlo. 

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You reach support using the support center in the app.  Searching for a phone number usually leads to a scam support site.

Note you need an Arlo Secure subscription to contact support (unless you have a warranty issue).  Phone support is an option - available between 6 am and 6 pm US pacific time.

If you see "Feed" and "Dashboard" in your app, then use this guide:

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

If you instead see "Library", then use this one:

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

[BrookeN]

@Abdal2020 I did notice you do not have a subscription. Is there anything we at the community can help you with. There are very knowledgeable community members @StephenB being one of those. Most if not all questions can be answered here. 

[dilovia]

Hi,

I do not require this subscription. My account has been charged with a renewal of a subscription for 2025-2026. However I cannot find any subscription under my account. What have I been charged for? I do not use the service and therefore do not require it. I have been unable to use my last subscription because it wasn’t working and couldn’t find your contact details to request for help. I tried to find your contact details but there isn’t any available.

I haven’t used the subscription for the past year and do not require a renewal so cancel any subscription you have on my account as soon as possible, provide a full refund of £54.90 and confirm. I look forward to hearing from you very soon.

[Ashishgurjar]

Really very disappointing service. I have changed my router and not able to connect to WiFi from last 1 week ☹️. Connected to some one name Paul he asked me to wait and I was waiting for hours but no response . Tried everything but my cameras won’t connect to new WiFi 😭😭😭

[BrookeN]

Have you tried these steps within this link?

https://kb.arlo.com/000062898

[jguerdat]

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@Ashishgurjar wrote:

Really very disappointing service. I have changed my router and not able to connect to WiFi from last 1 week ☹️. Connected to some one name Paul he asked me to wait and I was waiting for hours but no response . Tried everything but my cameras won’t connect to new WiFi 😭😭😭

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The easiest and fastest thing to do is to go into the new router's settings for WiFi and change the SSID and password to what was used with the old router's WiFi. Any device that was previously connected to the old WiFi with then automatically connect to the new one with this change.