Chime is not working and tried to reset system and now lost everything. Can't get Base to go online.

[Beckykcfan81]

We have had the arlo system for almost a year and are pretty happy with it. Today I noticed the chime was not working and could not get it to work so I reset the system and I lost everything. Now I can not get the base (VMB3500) to come back online. I have an extra base and I tried that one as well, but nothing. I don’t know what to do. I have a lot of money invested in these camera I can’t switch to something else. Please help

[StephenB]

---

@Beckykcfan81 wrote:
We have had the arlo system for almost a year and are pretty happy with it. Today I noticed the chime was not working and could not get it to work so I reset the system and I lost everything. Now I can not get the base to come back online. I have an extra base and I tried that one as well, but nothing. I don’t know what to do. I have a lot of money invested in these camera I can’t switch to something else. Please help

---

What is the status of the base LEDS?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

Did you try removing the base from the account and adding it back again?  If you are using the app, try the web client.