Changed user name and pass word and now can't log in.

[b55]

I've just changed my user name and password for my Arlo account. I tried to log in but was told my user name or password were invalid. I clicked on the link to reset my password. I did not receive an email to change my password. I have tried this multiple times over several days on both my mobile device as well as my desktop computer. I continue to get the same invalid user name or password and no email when I ask to change my password. I see others have had the same issue but I did not see the fix.

[StephenB]

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@b55 wrote:

I've just changed my user name

Is the new username linked to a working email account?

[b55]

The username is a new email address . Same email address I'm using for ARLO Community but with a different password.

[StephenB]

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@b55 wrote:

The username is a new email address . Same email address I'm using for ARLO Community but with a different password.

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Did you try using the password you use in the community?

[b55]

No. I had the problem before I joined the community so I wouldn't think that the Arlo community password or user name would have anything to do with logging into my ARLO account. How would it?

So I just logged into my ARLO account using my ARLO community password and it worked. I immediately changed my ARLO password to my original password that I had just changed it to before joining the community. Now neither my community password or my  current for a second time ARLO password work to log into my ARLO account. What the heck is going on?

[b55]

I just logged into the mobile app with my "new" password (not my community) password and it worked. So why does the mobile app act differently than the desktop app (Windows)?

[StephenB]

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@b55 wrote:

No. I had the problem before I joined the community so I wouldn't think that the Arlo community password or user name would have anything to do with logging into my ARLO account. How would it?

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If I read your post right, your forum and camera accounts use the same email address.  I wasn't sure if Arlo had any form of single sign on (SSO) set up.  FWIW, Netgear does.  If they did have SSO, then the both accounts would use the same password.