Change email address or password to login

[unkajeff]

The email address associated with my account was compromised. I had to kill that address. It doesn't exist anymore. I have a new email address that I'd change my account to, but I can't log in. The error message says that the email address or password is invalid. I can't change the email address to the new one or change the password because I can't log in. I've tried via the app and via the web, I can't log in.

[ShayneS · Accepted solution]

Hi @unkajeff 

I have escalated this for you and Support will be reaching out as soon as possible.

[unkajeff]

Thanks. I did a factory reset on the Base and then uninstalled/reinstalled the app with a new email/password and all seems to be working fine.