Change email address or password to login

[unkajeff]

The email address associated with my account was compromised. I had to kill that address. It doesn't exist anymore. I have a new email address that I'd change my account to, but I can't log in. The error message says that the email address or password is invalid. I can't change the email address to the new one or change the password because I can't log in. I've tried via the app and via the web, I can't log in.

[ShayneS · Accepted solution]

Hi @unkajeff 

I have escalated this for you and Support will be reaching out as soon as possible.

[unkajeff]

Thanks. I did a factory reset on the Base and then uninstalled/reinstalled the app with a new email/password and all seems to be working fine.

[pdgsteve]

i changed my email address and am trying to reinstall a camera but I need to reenter address and password

[pdgsteve]

how do I do a factory rest on the base

[StephenB]

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@pdgsteve wrote:

how do I do a factory rest on the base

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remove it from the account, and reset it using a paper clip.

• https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station

[TrymU]

I can’t access my account since my previous email is invalid. I need customer support to contact me for assistance in regard of changing login details and restart of subscription 

[TrymU]

I need customers support to contact me for assistance - same problem as described by the customer in this post 

[ShayneS]

@TrymU 

I have notified the support team and they will be reaching out to you as soon as possible.