Arlo|Smart Home Security|Wireless HD Security Cameras

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DFC
Tutor
Tutor

When setting up my Arlo system I stupidly gave a G mail address that already exists with someone else. I have tried changing to my normal hotmail account via profiles but just get "this e mail is not recognised" I am thinking it might be better to start again , cancel then register .nAny suggestions much appreciated. Dave C.

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JamesC
Community Manager
Community Manager

DFC,

 

If you would like to start a over and create an entirely new account, start by removing your base station from the current account.

 

Log in to your Arlo account and navigate to Settings > My Devices > select your base station > Remove Device.

 

This will allow you to go through the New System Setup process again and claim the base station using a different email address.

 

JamesC