Arlo|Smart Home Security|Wireless HD Security Cameras

Change account password. Bad Gateway error code 502

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ksogna
Follower
Follower

I am not able to reset password.

> I send reset password

> I recive mail for resetting password

> I send the new password

> I recive error message = Bad gateway - error code 502

> Browser working ok + Cloudflare working ok + notifications.arlo.com = Host error

Please advise 

+ How can I contact Arlo direct when i cannot log into my account?

8 REPLIES 8
BrookeN
Arlo Moderator
Arlo Moderator

Can you try from a different device or browser? Have you tried to delete the cache and cookies?

jan0901
Aspirant
Aspirant

Have you solved this? I have the same issue, can't log into my account. Tried different devices and browsers but still no luck. Please help.

Liiiii
Aspirant
Aspirant

Same here

BrookeN
Arlo Moderator
Arlo Moderator

Has anyone within this post able to get into their account?

jan0901
Aspirant
Aspirant

No, still the same issue. I had to set up another account and reset everything.

BrookeN
Arlo Moderator
Arlo Moderator

On the new account you were able to get everything up and working correctly and able to sign in?

kkmkkm
Aspirant
Aspirant

Please rectify the issue asap.  The grantee of my camera encounters the same problem for resetting the password.  I don't think by suggesting to set up a new account is a solution for the issue.  Please fixed asap.

 

BrookeN
Arlo Moderator
Arlo Moderator

Have you tried from a different device?