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Cannot update firmware and motion detection events not in library

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  • ‎2016-12-13 05:06 PM
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CRJ900
Follower
Follower
‎2016-12-13 05:06 PM

Hello everyone, 

 

First time poster so here I go:

Arlo will not store video clips in the library. Recieve alert when motion detected. We I click on library icon and nothing viewable. I can view live video. Also, I am unable to update firmware. Many thanks.  

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JamesC
Community Manager
Community Manager
‎2016-12-14 08:50 AM

CRJ900,

 

What is preventing you from updating the firmware? Are you getting any error messages?

 

Firmware updates may also complete automatically overnight. Are you still seeing this issue?

 

JamesC

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