Cannot reset password cause email address is inactive. How to change password and new email?

[Frustrated18]

Purchased my parents a system and set it up for them. Now they cannot remember the account password and they forgot to update their email address on the account. I cannot do the forgot password reset because it goes to the inactive email address. How can I get it linked to their new email?

[TomMac]

if you can't get into the account ( no password ) , you may have to go to Arlo support to release the base unit from the account.

If you can, then you can reset up the system as if new.