Cannot log in to arlo website

[Joe_Wi]

I cannot login to the arlo site. This started a few days ago. I get the following error in my browsers:

"Secure Connection Failed

An error occurred during a connection to arlo.netgear.com. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP"

Anyone been able to fix this?

TIA

[StephenB · Accepted solution]

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@Joe_Wi wrote:

I cannot login to the arlo site. This started a few days ago. I get the following error in my browsers:

"Secure Connection Failed

An error occurred during a connection to arlo.netgear.com. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP"

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Use my.arlo.com.

arlo.netgear.com is left over from the period when Netgear owned Arlo.  That ended in 2018.

[greenweenie]

The request still "times out" using arlo.com - tried 3 different browsers

[dsfenton]

Same problem.  Android phone app works but website doesn't.

[greenweenie]

Seems like it's been fixed - I can now login after 3 days
https://my.arlo.com/#/login

[siren]

I have tried my.arlo.com and keep getting "The request timed out."  no matter what web browser I use.  

[StephenB]

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@siren wrote:

I have tried my.arlo.com and keep getting "The request timed out."  no matter what web browser I use.  

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Is this during the 2 factor authentication?  Or are you not getting that far?

[siren]

I'm not getting that far.  I don't know if there has been an update server side recently because I USE to be able to login, request a code for 2FA.

[StephenB]

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@siren wrote:

I'm not getting that far.  I don't know if there has been an update server side recently because I USE to be able to login, request a code for 2FA.

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FWIW, I can log in - just confirmed that using Chrome.

Did you try the usual step of clearing the browser cache?  And/or opening an incognito window, and see if you can log in from that?