Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot link Arlo with Google Home

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Gensus
Aspirant
Aspirant

I cannot link Arlo to my Google Home. When I click Arlo to establish the link. I get to the screen that says "AGREE AND LINK", then 3 seconds later I get a message from Google saying "Could not reach Arlo. Please try again". I searched around and see that this issue is pretty common and Arlo usually fixes it on their back end, but I cannot reach Support. I hope that someone from Arlo can fix my account on their end and get this working.

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Gensus
Aspirant
Aspirant

I uninstalled/reinstalled apps, logged in/out of the account. Nothing worked. I just tried again without changing anything and was able to establish the link. I guess something got fixed. Issue is resolved now.

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ShayneS
Arlo Moderator
Arlo Moderator

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Gensus
Aspirant
Aspirant

I uninstalled/reinstalled apps, logged in/out of the account. Nothing worked. I just tried again without changing anything and was able to establish the link. I guess something got fixed. Issue is resolved now.

ShayneS
Arlo Moderator
Arlo Moderator

Awesome, please let me know if you encounter any other issues.