Cannot get to mode screen to disarm and arm cameras

[8Y2vj]

I am having a lot of difficulty trying to get past the mode screen to reach the screen where I can disarm, arm, schedule, etc. It always reads "Getting status" and gets hung up there. This has just started getting bad over the last 2 to 3 weeks. Does anyone know what is going on?

[steve_t]

Have you tried accessing both from a browser and through the app? Normally if one isn't too responsive, the other is OK

[8Y2vj]

I use my mobile app for all Arlo camera management. Having to go to a computer every time I wanted to arm and disarm isn't an option.

[steve_t]

Have you tried uninstalling the app, restarting your phone, and reinstalling the app?

Just wanting to check there's no problem with your account

[TKNT81]

Have a look here,

https://community.netgear.com/t5/Arlo/Arlo-Android-App-2-3-2-16308-GETTING-STATUS-BUG/td-p/1252846

It is a known bug and Netgear is working on it!