Arlo|Smart Home Security|Wireless HD Security Cameras

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8Y2vj
Tutor
Tutor

I am having a lot of difficulty trying to get past the mode screen to reach the screen where I can disarm, arm, schedule, etc. It always reads "Getting status" and gets hung up there. This has just started getting bad over the last 2 to 3 weeks. Does anyone know what is going on?

4 REPLIES 4
steve_t
Master Master
Master

Have you tried accessing both from a browser and through the app? Normally if one isn't too responsive, the other is OK

8Y2vj
Tutor
Tutor

I use my mobile app for all Arlo camera management. Having to go to a computer every time I wanted to arm and disarm isn't an option.

steve_t
Master Master
Master

Have you tried uninstalling the app, restarting your phone, and reinstalling the app?

 

Just wanting to check there's no problem with your account

TKNT81
Apprentice
Apprentice

Have a look here,

https://community.netgear.com/t5/Arlo/Arlo-Android-App-2-3-2-16308-GETTING-STATUS-BUG/td-p/1252846

 

It is a known bug and Netgear is working on it!