Cannot change Library between months on Android app

[xltima]

I have a Samsung Galaxy S7, everything looks fine and connected however I cannot switch between month in Library. I have no problems logged in thru my PC and view recorded videos. Is something wrong with the Android app? I can switch dates but not months. I can view videos as well thru the app

[steve_t]

According to your screenshot, you have no recordings in months besides April so thus cannot change months. When there are recordings in multiple months, you should see a small green arrow above the date number

[YoungBill]

I have the same issue today. I received notification of movement, I can view thru my email. But the app still says April, today is May 1

[steve_t]

Can you get there if you do a manual recording and then access the library via the activation counter in the Devices tab?

[xltima]

Just tried it. Does not force it to May.

[YoungBill]

No. On the Android app it is like today May 1 has not happened. Now on my iPad I have the 1st and can view all videos from today.

[xltima]

I have recordings in May. Which is why I can view them on PC, but I can't switch months at all on the Mobile app.

[xltima · Accepted solution]

I was able to getting it working. I guess closing Arlo completely and then reloading fixed it. I guess I will have to wait and see next month if it happens again.

[steve_t]

Do you have the green arrow on the left of the screen that allows you to scroll back to April?

[YoungBill]

I only show April. I can scroll back to April 1st.

[JamesC]

YoungBill,

I've not been able to replicate this issue as described. Try force closing the app and open again as xltima mentions above, do you still see the same behavior?

JamesC

[YoungBill]

I logged out then back in. I can now see May and my recordings in my library. Thanks