Cannot De-activate Siren in App

[bizdevwiz]

I have a location with six camera devices setup in the Arlo Secure application.

About every five minutes, I receive a Siren notifcation in the app [ ((/)) Deactivate Siren ]

Here's what I have tried:

Remove all of the devices in all Routines--Arm Away, Arm Home, Standby

Reinstall all devices in all Routines

Delete App from my phone and reinstall app

De-select siren on all devices

I can't be the only one that has this issue. How do I resolve this please? These false alerts are very troublesome because I need to monitor my home and property.

[ShayneS]

Hi @bizdevwiz 

Thank you for the feedback. Is your camera or base station sounding the siren when you get this notification? 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[bizdevwiz]

I have performed the following:

deleted the app and reinstalled 
deleted all of the cameras in the Arm Away, Arm Home and Standby. Then, reinstalled all of the cameras
I’ve verified that none of the cameras have Activate Siren selected
what else should I try? 
This is very annoying for my property manager and me.

[ShayneS]

Received. Thank you. Do you have a timestamp roughly of when it occurred?

[ShayneS]

When you unselect the Activate Siren toggle, are you pressing back so it saves? Can you provide a screenshot of the standby settings showing that camera with the following triggers under it? It should look like this, and then press back.

[bizdevwiz]

This occurs many times a day, when I select 'de activate siren' the app will produce another alert within the next few minutes.

[bizdevwiz]

see saved photo. yes, I selected <Back

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Hi @bizdevwiz 

If possible, would you mind factory resetting your device named "Perry Lane" and re-adding it to the rules, and then see if the notification for the siren still appears? This might help by resetting the information received on the backend when re-installing the device. You can find more info here: https://kb.arlo.com/000062659/How-to-factory-reset-Arlo-devices

[bizdevwiz]

NO! THAT IS AN UNACCEPTABLE SOLUTION.

this would require me to get on a ladder and reset six devices and rebuild the entire residence.

I would rather take all the cameras down, sell them, buy Ring or Google and subscribe to another service.