Arlo|Smart Home Security|Wireless HD Security Cameras

Cancelled account 8 months ago and still being charged!

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Yovenice
Follower
Follower

I have spent 8 months in frustration with this coming after years of being a loyal customer. I cancelled my account 8 months ago when i moved and I am still being charged! There is nothing on my dashboard, no history, no billing info everything is gone. And they won't do a bot chat, there is no email. JUST A SCAM company!!!! ZERO customer service. It's criminal. I had Arlo Pro 2 

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StephenB
Guru Guru
Guru

@Yovenice wrote:

There is nothing on my dashboard, no history, no billing info everything is gone. 


Of course that is expected if you canceled the account.  Though perhaps you only canceled the subscription?

 

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - since they can create a support ticket on your behalf.

BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to support regarding the charges you are still are receiving after cancelling the subscription. Support will be reaching out to you as soon as possible.