Cancel Subscription A7D10971A1252

[mmccuen94]

Hi, my name is Monica McCuen. I am paying 9.99 a month for a subscription for my arlo camera. and i was looking to cancel it, but when i log in online and on the app it says i dont have a subscription. I know I do because my bank statements show I'm getting charged 9.99 a month by you guys. My app shows my camera, but the website doesn't show it under my profile. The serial number for my camera is A7D10971A1252. I need help cancelling my subscription as we hasn't been using the camera. If we continue using the camera in the future I'll restart the subscription.

Thank you,

Monica McCuen

[StephenB]

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@mmccuen94 wrote:

I am paying 9.99 a month for a subscription for my arlo camera. and i was looking to cancel it, but when i log in online and on the app it says i dont have a subscription.

Is there any chance that the camera was installed to a different account (and then shared with your account)?