Arlo|Smart Home Security|Wireless HD Security Cameras

Can’t login on browsers or app in iPhone. Works on desktop browser. Request times out.

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Briansafrit
Aspirant
Aspirant

Can’t login on browsers or app in iPhone. Worked on desktop browser. It either says request timed out or just says log back in or logout. Been happening for over a week.

3 REPLIES 3
jguerdat
Guru Guru
Guru

There's no problem here with the Android app installed on multiple devices. As for the web client, what Internet security software are you using? Kaspersky has been an on-going issue where arlo.com needs to be whitelisted.

Birmrobb
Aspirant
Aspirant
Same here. I have to turn my iPhone on and off every time to get the app to work. Tried reinstalling app to no avail. Hoping for a solution!
JessicaP
Arlo Employee Retired

Hey everyone,

 

What iPhone device are you using? What iOS version are you running? Is this happening on WiFi and/or cellular data? Could you provide a screenshot that shows this error too?