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Can't log in to Arlo app. Says it can't recognize my device. Tried all verification method.

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Khume
Follower
Follower

Upgraded iPhone from 7 to 11 pro and can’t log into the app, says it can’t recognise my device. When I try all verification methods no luck.
Have tried reloading app, restarting phone etc

4 REPLIES 4
JessicaP
Arlo Employee Retired

Hi Khume,

 

Is this happening when you're on cellular data and/or WiFi? Could you provide a screenshot that shows an error?

swatink
Aspirant
Aspirant
We have same issue with Arlo Pro2 not recognizing iPhone 11 all of sudden
swatink
Aspirant
Aspirant
See attached screen shot
StephenB
Guru Guru
Guru

Try disabling 2-factor authentication from https://my.arlo.com.  

 

Set it up again after your you get the app working on your new iphone.

 

If you also can't log in at https://my.arlo.com you'll need to contact support: https://www.arlo.com/en-us/support/contact.aspx