Arlo|Smart Home Security|Wireless HD Security Cameras

Can't log in to Arlo app. Says it can't recognize my device. Tried all verification method.

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Khume
Follower
Follower

Upgraded iPhone from 7 to 11 pro and can’t log into the app, says it can’t recognise my device. When I try all verification methods no luck.
Have tried reloading app, restarting phone etc

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
4 REPLIES 4
JessicaP
Arlo Employee Retired

Hi Khume,

 

Is this happening when you're on cellular data and/or WiFi? Could you provide a screenshot that shows an error?

swatink
Aspirant
Aspirant
We have same issue with Arlo Pro2 not recognizing iPhone 11 all of sudden
Model: VMB4500 | Arlo Pro/Pro2 Base Station
swatink
Aspirant
Aspirant
See attached screen shot
StephenB
Guru Guru
Guru

Try disabling 2-factor authentication from https://my.arlo.com.  

 

Set it up again after your you get the app working on your new iphone.

 

If you also can't log in at https://my.arlo.com you'll need to contact support: https://www.arlo.com/en-us/support/contact.aspx